Help Center

Improved

A session that went wrong, a telescope that misbehaved, or something in StellarDock that doesn't work.

Subscriptions, credits, charges, invoices, signing in and group accounts.

How something in StellarDock works, when the help center doesn't answer it.

Refund requests start from My Data in the app, so the images are attached: open the session and choose Request refund.

Top-up requests from group account administrators, sent from the group admin portal.

One shared issue many customers report, e.g. "T24 roof fault 28 Sep". Link their tickets here; status changes update them all.

Create your account, and how StellarDock relates to iTelescope.

How to reach us, what we support, and the community.

Download your images and calibration frames.

Plan, book and follow your sessions on the telescopes.

Subscriptions, credits, charges and refunds.

How StellarDock relates to iTelescope, and what changes for existing members.

Ways to sign in, what we ask for when you sign up, and how your data is handled.

What to expect when you join StellarDock, and how to transfer your iTelescope points.

Centralised management and billing for businesses, schools, and astronomy clubs.