Help Center

Improved

A session that went wrong, a telescope that misbehaved, or something in StellarDock that doesn't work.

Subscriptions, credits, charges, invoices, signing in and group accounts.

How something in StellarDock works, when the help center doesn't answer it.

Refund requests start from My Data in the app, so the images are attached: open the session and choose Request refund.

Top-up requests from group account administrators, sent from the group admin portal.

One shared issue many customers report, e.g. "T24 roof fault 28 Sep". Link their tickets here; status changes update them all.

Create your account, and how StellarDock relates to iTelescope.

How to reach us, what we support, and the community.

Download your images and calibration frames.

Plan, book and follow your sessions on the telescopes.

Subscriptions, credits, charges and refunds.

How to reach our team, what to check first, and what happens after you ask.

We help with acquiring your images through StellarDock, not with processing them.

Join the free community to share images, swap targets, and get help.