Help Center

Improved

A session that went wrong, a telescope that misbehaved, or something in StellarDock that doesn't work.

Subscriptions, credits, charges, invoices, signing in and group accounts.

How something in StellarDock works, when the help center doesn't answer it.

Refund requests start from My Data in the app, so the images are attached: open the session and choose Request refund.

Top-up requests from group account administrators, sent from the group admin portal.

One shared issue many customers report, e.g. "T24 roof fault 28 Sep". Link their tickets here; status changes update them all.

Create your account, and how StellarDock relates to iTelescope.

How to reach us, what we support, and the community.

Download your images and calibration frames.

Plan, book and follow your sessions on the telescopes.

Subscriptions, credits, charges and refunds.

Compare the Explorer, Observer, and Astronomer tiers and what each unlocks.

How credits work, when you are charged, refunds, telescope rates, and the moon discount.